Delivery/Shipping Policy

Brooklyn London is a brand that values its customers and ships “WORLDWIDE”. All customers ordering and becoming part of the “BROOKLYN LONDON FAMILY”. Just a reminder a tracking number,  tracking link or website  and shipping receipt will be sent to customer. A lovely  ” SIGNATURE ” of yours is required upon delivery.

 

UK DELIVERIES (INCLUDE ENGLAND, SCOTLAND, WALES, NORTHERN IRELAND AND BRITISH ISLANDS):

 

Home Free UK signed for Delivery per order (3-5 working days)

 

Home 1st Class signed for per order (1-3working days) – £6.99

 

Home  2nd Class signed for per order (2-4working days) – £3.99

 

0rders placed before 4pm on our working days (MONDAY TO FRIDAY) will be dispatched on the same day, tracking number,  tracking link or website  and shipping receipt will be sent to customer.

 

INTERNATIONAL ORDERS:

EUROPE:

 

DPD logo   DPD INTERNATIONAL DELIVERY  TRACKED & SIGNED FOR per order – £14.99

 

Free  DELIVERY for orders over £140 . Delivered within 2-6 working days.

 

1 Day to dispatch order, tracking number,  tracking link or website  and shipping receipt will be sent to customer.

 

Home  See the source image

ROYAL MAIL INTERNATIONAL DELIVERY  IN COLLABORATION WITH PARCEL FORCE WORLDWIDE  TRACKED & SIGNED FOR per order -£13.99

 

Free DELIVERY for orders over £140. Delivered within 2-7 working days.

 

1 Day to dispatch order, tracking number,  tracking link or website  and shipping receipt will be sent to customer.

 

INTERNATIONAL CUSTOM CHARGES

Who is Responsible for Payment?

The payment of duties and taxes are to be paid by the customer.

 

REST OF THE WORLD

 

Home See the source image

ROYAL MAIL INTERNATIONAL DELIVERY  IN COLLABORATION WITH PARCEL FORCE WORLDWIDE TRACKED & SIGNED FOR per order – £16.99

 

Delivered within 2-7 working days.

 

1 Day to dispatch order, tracking number,  tracking link or website  and shipping receipt will be sent to customer.

 

INTERNATIONAL CUSTOM CHARGES

Who is Responsible for Payment?

The payment of duties and taxes are to be paid by the customer.

 

HOLIDAY DELIVERY:

 

 

Working days are Monday to Friday excluding any bank holidays and weekends.

Orders placed on bank Holidays will be sent to the customer on the next working day.

 

UNDELIVERED PARCEL:

 

If Brooklyn London fails to deliver an item because the delivery address provided is wrong, or if the customer fails to collect the item from the post office, we will refund the customer excluding any delivery charges. Our customer service team will be happy to help if you wish to reorder the item. Please contact our customer care team at [email protected]

 

GOT A BROOKLYN LONDON ACCOUNT?

 

Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, all the order information will be on your account.

I DON’T HAVE A BROOKLYN LONDON ACCOUNT YET?

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way” or  ” PARCEL DISPATCHED “. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Please kindly contact our customer care team at [email protected] .Your order will usually take less than around 24 hours to be dispatched on our working days and our customer care team will monitor all parcels dispatched through tracking link.

*Please note, tracking can take around 1- 16 hours to update after your order has been dispatched.

CUSTOMS & IMPORT FEES

 

WHAT IS CUSTOMS DUTY? 

 

Let’s start at the beginning. Goods – such as the BROOKLYN LONDON products you buy – can’t simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.

 

If Customs Duty is payable to your territory, you’ll be responsible for paying it to the authorities, so BROOKLYN LONDON isn’t involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a ‘low value threshold’ below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

 

COUNTRIES YOU WON’T NEED TO PAY CUSTOMS DUTY FOR:

UNITED KINGDOM (  WHICH INCLUDES ENGLAND, SCOTLAND, WALES, NORTHERN IRELAND AND BRITISH ISLANDS)

 

AND IF I DON’T PAY THE CUSTOMS DUTY?

Yikes. If, for whatever reason, you refuse the customs fee and the parcel is returned back to BROOKLYN LONDON , a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

 

Any enquiries , Please contact our customer care team at [email protected]